1. Overview
This Privacy Policy explains how Nivesh Setu collects, uses, stores, and protects information when you use the Nivesh Setu mobile application and related services.
By using the app, submitting an enquiry, booking an appointment, signing in, or enabling notifications, you agree to the practices described in this policy.
2. Information We Collect
Depending on how you use the app, we may collect the following information:
- Enquiry and appointment details: name, mobile number, email address, city, selected service, preferred appointment date or time, message, consent status, and request status.
- Account information: display name, email address, profile photo, authentication provider, language preference, account type, and sign-in identifiers when you use Google sign-in or another supported authentication method.
- Notification information: notification preference and device messaging token when you enable app notifications.
- App activity and technical information: app version, device information, usage events, performance data, crash reports, diagnostics, and security signals used to keep the app reliable and protected.
- Financial service information you choose to provide: information included by you in enquiry or appointment messages. You should not share bank account numbers, card details, OTPs, passwords, PINs, or other sensitive credentials through the app.
3. How We Use Information
We use collected information to:
- Respond to enquiries and appointment requests.
- Provide, personalize, and improve app features.
- Authenticate users and maintain account access.
- Send service updates, reminders, and app notifications when enabled.
- Monitor app performance, fix crashes, and improve security.
- Maintain internal records, prevent misuse, and comply with applicable legal obligations.
4. Firebase And Service Providers
The app uses Firebase and Google services for features such as authentication, cloud database storage, analytics, crash reporting, performance monitoring, messaging, remote configuration, and app integrity checks. These providers process information as needed to operate and secure the app.
5. Sharing Of Information
We do not sell your personal information. We may share information only with service providers who help operate the app, with advisors or team members who need it to respond to your request, when required by law, or when necessary to protect users, the app, or our legal rights.
6. Data Security
We use reasonable technical and organizational safeguards, including Firebase security rules and access controls, to protect information from unauthorized access or public exposure. No internet-based service can guarantee absolute security.
7. Data Retention
We keep personal information only for as long as needed for the purposes described in this policy, including customer support, service records, fraud prevention, legal compliance, and business recordkeeping. You may request deletion of your personal information using the contact details below.
8. Your Choices And Rights
You can choose not to submit enquiry or appointment forms. You can disable notifications from your device settings or from app settings where available. You may request access, correction, or deletion of your personal information by contacting us.
9. Financial Information And Advice
The app may provide information about financial planning, mutual funds, insurance, loans, or related services. App content is provided for general informational purposes and should not be treated as personalized investment, tax, legal, or financial advice unless separately provided by a qualified professional after reviewing your circumstances.
10. Children's Privacy
The app is not directed to children. If a minor uses the app, they should do so only with the involvement of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.
11. Changes To This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the app after an update means you accept the updated policy.
12. Contact Us
For privacy requests, questions, or complaints, contact Nivesh Setu using the details below: